never do business with efax
Feb. 23rd, 2007 10:04 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
drewkittyThey refused to provide E-mail confirmation of cancellation. Their chat software does not offer the option of E-mail confirmation. Even a phone call did not get E-mail confirmation sent.
Welcome to chat.
{Andrew Clark} hello
The session has been accepted.
{- Albert S.} Hello, Andrew. Welcome to j2 Global online support. I am Albert, your online Live Support Representative. How may I assist you?
{Andrew Clark} I am cancelling my efax service
{Andrew Clark} phone number 408-716-2524
{- Albert S.} I am sorry to hear that you wish to cancel. Please provide me your PIN for verification.
{Andrew Clark} 5113
{- Albert S.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Andrew Clark} I am cancelling due to this E-mail received on last friday, the 16th.
Dear Andrew,
Thank you for choosing eFax. We appreciate the opportunity to
serve you and millions of customers around the world.
The monthly subscription fee for all eFax numbers on your account
will be changing. Starting on your next billing date, the monthly
fee for each of your eFax number(s) will be $16.95.*
{Andrew Clark} 1 6 7 8
{Andrew Clark} I will want E-mail confirmation of cancellation. Thanks.
{- Albert S.} Andrew, do you have any certain issue regarding our service?
{Andrew Clark} several issues: faxes received are in a proprietary format, your Messenger software does not run under Win2K, ME or 98; I had to hunt for a much earlier version with a Web search and download one from an untrusted site; your tech support was completely unhelpful; you can't receive files in PDF format
{Andrew Clark} our corporate IT was considering efax and based on my feedback, dismissed your company from consideration
{Andrew Clark} the price increase reminded me to cancel for my personal account
{- Albert S.} If you wish can I change you fax format to .pdf.
{Andrew Clark} I did a price comparison online and you are the most expensive fax service with the fewest features . . . too late, just cancel, thanks
{- Albert S.} I do understand your concern that currently you do not need the service . But it is always good to have a alternative faxing service to have as you may not know when the need for faxing arise.
{- Albert S.} In the current scenario and as a special consideration, we will waive off the monthly fee for two months.Your eFax account will be credited with $33.90 so that you may utilize our services without being billed any monthly fee for the next two billing cycles.
{- Albert S.} Please be assured that you will not be charged any monthly fee for the next 2 billing period. However, usage charges are applicable for sending faxes if any.
{- Albert S.} All you need to do is just contact us back at the end of this credit period to let us know whether you wish to continue or not. There is certainly no obligation to stay back after this period if you do not wish to.
{Andrew Clark} This is the last time I am going to ask. I want my account CANCELLED and confirmation of the cancellation E-mailed to me immediately at clarka@zotnet.net
{- Albert S.} All right Andrew, I respect your decision and will cancel your account immediately.
{- Albert S.} Since you wish to have e-mail confirmation, you can have the transcript of this chat session e-mailed to you. You will need to first end this chat session from your end and you will get the option where you can enter your e-mail address where you would like to have the transcript e-mailed.
{Andrew Clark} Thank you.
{- Albert S.} You are always welcome.
{- Albert S.} We would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey. http://www.endusersurvey.com/default.asp?project_code=j2cxlc&code=8181
{- Albert S.} Thank you for contacting j2 Global online support. I hope you found our session helpful. Goodbye and take care!
The user has ended the session.
Welcome to chat.
{Andrew Clark} hello
The session has been accepted.
{- Albert S.} Hello, Andrew. Welcome to j2 Global online support. I am Albert, your online Live Support Representative. How may I assist you?
{Andrew Clark} I am cancelling my efax service
{Andrew Clark} phone number 408-716-2524
{- Albert S.} I am sorry to hear that you wish to cancel. Please provide me your PIN for verification.
{Andrew Clark} 5113
{- Albert S.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Andrew Clark} I am cancelling due to this E-mail received on last friday, the 16th.
Dear Andrew,
Thank you for choosing eFax. We appreciate the opportunity to
serve you and millions of customers around the world.
The monthly subscription fee for all eFax numbers on your account
will be changing. Starting on your next billing date, the monthly
fee for each of your eFax number(s) will be $16.95.*
{Andrew Clark} 1 6 7 8
{Andrew Clark} I will want E-mail confirmation of cancellation. Thanks.
{- Albert S.} Andrew, do you have any certain issue regarding our service?
{Andrew Clark} several issues: faxes received are in a proprietary format, your Messenger software does not run under Win2K, ME or 98; I had to hunt for a much earlier version with a Web search and download one from an untrusted site; your tech support was completely unhelpful; you can't receive files in PDF format
{Andrew Clark} our corporate IT was considering efax and based on my feedback, dismissed your company from consideration
{Andrew Clark} the price increase reminded me to cancel for my personal account
{- Albert S.} If you wish can I change you fax format to .pdf.
{Andrew Clark} I did a price comparison online and you are the most expensive fax service with the fewest features . . . too late, just cancel, thanks
{- Albert S.} I do understand your concern that currently you do not need the service . But it is always good to have a alternative faxing service to have as you may not know when the need for faxing arise.
{- Albert S.} In the current scenario and as a special consideration, we will waive off the monthly fee for two months.Your eFax account will be credited with $33.90 so that you may utilize our services without being billed any monthly fee for the next two billing cycles.
{- Albert S.} Please be assured that you will not be charged any monthly fee for the next 2 billing period. However, usage charges are applicable for sending faxes if any.
{- Albert S.} All you need to do is just contact us back at the end of this credit period to let us know whether you wish to continue or not. There is certainly no obligation to stay back after this period if you do not wish to.
{Andrew Clark} This is the last time I am going to ask. I want my account CANCELLED and confirmation of the cancellation E-mailed to me immediately at clarka@zotnet.net
{- Albert S.} All right Andrew, I respect your decision and will cancel your account immediately.
{- Albert S.} Since you wish to have e-mail confirmation, you can have the transcript of this chat session e-mailed to you. You will need to first end this chat session from your end and you will get the option where you can enter your e-mail address where you would like to have the transcript e-mailed.
{Andrew Clark} Thank you.
{- Albert S.} You are always welcome.
{- Albert S.} We would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey. http://www.endusersurvey.com/default.asp?project_code=j2cxlc&code=8181
{- Albert S.} Thank you for contacting j2 Global online support. I hope you found our session helpful. Goodbye and take care!
The user has ended the session.
