"Ittle Bitty Bigger World: Spammed":
Oct. 21st, 2014 03:01 pmFICTION FICTION FICTION
After a long half hour of enjoying the skyline of the mountains from my (in the "rented for an hour" sense) viewing room at the 120th level, I reluctantly did something I hate doing.
I opened my message folder.
A convention has grown up that allowing oneself to be bombarded in real time by hundreds if not thousands of messages from a variety of human and automated sources is a recipe for madness. I've been using smartware for thirty years, fifty if you count the ancient technologies of text messaging and E-mail.
It still sucks. I have very good routing smartware; it is only very rarely that a message interrupts my daily wandering, and those messages are either 1) from a human or 2) life safety related, but not quite to the level of what we still call a "dispatch."
That just means that everyone's URGENT OMG READ NOW text messages are converted to ordinary priority messages and have to be waded through.
I have several hundred messages pending from this morning's jaunt through the forest. Three of them are from humans and my ware has decided that they merit prompt attention. The judge, thanking me for my assistance. I've learned the hard way that _anything_ from a judge needs to carry a priority, even if it was merely autogenerated by secretary software. The detective on the case, thanking me for my assistance again and stating that he did not need a statement, as my contact with the suspect prior to arrest was brief, unknowing, and not investigatory in nature. The State Parks ranger on the case, who... hmm...
"Legal analysis," I muttered and my legal ware sorted the letter. "Reckless endangerment" ... "wanton destruction of precious and irreplaceable natural resources" ... "inappropriately aggressive approach to attempting to salvage a non-viable patient."
OK, now I'm pissed. I wrote a brief note back to him, CCing his boss, the head of the forest, the EMS duty chief for the sector, the trauma physician on the patient's case, the detective _and_ the Judge. For good measure, I CC'd my reserve ranger supervisor, paramedic preceptor and legal for State Parks.
"Sir, thank you for your feedback. I look forward to the opportunity to defend my actions, since you seem to think they require defense, in any forum in which you care to pursue this matter. I am admittedly old-fashioned in my belief that human life is sacred, certainly to be valued over eight second-growth trees less than two centuries old. I authorize the parties to this letter to access my records of this matter, with the caveat that this is still an active homicide investigation. Yours very truly, Sergeant Anderson CSAR-5, EMT-P license number, etc and so on."
The rest of the related messages were evenly divided, according to my analytics, between "Good job, bro, sorry it didn't work out" and "WTF is wrong with you, you nihilist vandal humanocentric thuggee?" Reflecting the politics of the times. As none of them were from anyone interesting, except a few emergency services buddies, I disregarded.
Nine messages about the kid in the corridor. One from the kid. Amazingly, the smartware did not flag it with any obscenity. Curious, I opened it - video.
"Sir, I'm sorry I threatened you. I realize that I was in the wrong. I had to send this message for school, Gramps, so I have to ask you a question too. Did people really shoot each other back in the old days? Hoping you answer. Hoping I see you in the corridors again."
Very interesting. I opened the messages. Two from anti-graffiti groups praising me, three from pro-graffiti individuals (those all flagged for profanity), two automated from the justice system saying he'd pled out for community service and thereby avoided a civil intelligence hearing, and one from a teacher, flat text.
"Mr. Anderson, I would appreciate it if you could take the time to answer Timmy's message to you. He is increasingly anti-social, is a state ward with no immediate family, and I am concerned that his acting-out behaviors will lead to increased isolation and involvement in more serious crime. I realize you must be very busy, but I am grasping at straws here. Thanks."
I flagged Timmy's message and hers, sending a generic "Thank you, read, will be answered soon" - which is something I almost never do. Most messages to me go THUD into my long-term archive with neither acknowledgement nor reply. I set my smartware to remind me to answer tonight.
My financial advisor had an urgent message. Again. So I called him on direct.
"Mr. Anderson, Mr. Perkins is not available to take your call right now."
"Software or human," I asked rudely. She de-rezzed, which meant software.
"Message to Mr. Perkins, _you_ said urgent. You want my business, you take my calls when they are at your request. Ten seconds."
Just as I was about to hang up, Perkins connected, full of absolutely fake good cheer. "Mr. Anderson, so good to hear from you!"
"You messaged at urgent priority. Three times. What do you need?"
"One moment please." He was obviously pulling up my file, and social courtesy required me to pause to allow him to do so. "We have an _extraordinary_ investment opportunity, and I felt you would want to get in on the ground floor. San San Arcology is expanding in San Luis Obispo district. Ocean views."
Slow burn. "Mr. Perkins, please be so good as to read the notes for my investment file. I'll wait."
"OK," he said, puzzled. Then he came back on.
"So sorry to disturb you, Mr. Anderson, but this really is a ..."
I can't believe this. He's going to _pitch_ me?
I'm going to toss him. We're done here.
"Congratulations, Mr. Perkins, you have just managed to do what three of the Big Six accounting firms have managed to do in the last twenty years."
"What, sir?"
"_Lose_ _my_ _business_. There is no need for either of us to communicate again. Autoblock, autojunk, anti-harassment filter, DISCONNECT."
His mouth was still open to protest as the call disconnected. I called my lawyer's office. His approach to business is a compromise between courtesy and larceny. Routine matters handled by E-mail are cheapest. Messaging is more expensive. Personal calls are billed at prices you wouldn't believe. So I called him.
His software greeted me warmly, thanked me for my patronage, stated that he had been notified and was reviewing his notes, and that he would be available in five minutes. Incoming call chimed on the dot.
"Mr. Anderson, what can I do for you today?"
"I'm firing Decrepit and Touchy for spamming. Please transfer my portfolio to another management firm. Advise me at your leisure on whether a breach of contract suit or a social media campaign would be more effective in damaging them for their breach of trust."
My lawyer has a standing permission to review my messaging, calls and video feed. It saves time and effort. He said he would call me back in half an hour.
About eight minutes later, my smartware phone rang on Caller ID Block- Max Priority. Impressive trick. Between the fact I actually use my privacy settings, I've been doing this for decades, and my various reserve statuses, forcing a ring through without identifying the caller is curious enough to pick up for sheer novelty value.
"Hello," I said unencouragingly.
"We would like to meet you this afternoon at the Federal Building in San Jose. The matter is confidential and urgent."
"OK. Not to be rude, but what's in it for me?"
Federal Building meant exactly that, the Feds, whose role in just about everything had diminished since the Treaty of Cairo and the slow slide into irrelevance of national governments generally. I'm still old enough to remember armies and when passports meant something other than residency rights. I also have a soft spot for the old Constitution.
"Saving lots of lives. The front desk will direct you." Click.
They knew where my buttons were located, that's for sure.
Now that was the most interesting thing to happen to me _all year_. So it was a tad anticlimactic when I got another max priority call, which CID'd -- not thanks to the caller, but due to security software -- to Decrepit and Touchy's corporate operations.
I took it live with a caller-recorded message and facebot of a bland personal assistant, the kind of screening a mid-range executive might use. Except I spoke the voice, with a changer in the loop to make it sound computerish.
"You've reached Mr Anderson. How can he help you today?"
"I'm Josh Edwards, managing partner of [Decrepit and Touchy]. I need to speak to Mr. Anderson about an important business matter. Software or human?"
"Human, you colossal jackass." I de-rezzed the facebot and voice changer. "I've already consulted counsel about suing for breach of contract and spamming. You are edging towards a criminal harassment charge with fake Caller ID and spoofing to boot."
He turned pale. This was not the opening he was looking for. I continued.
"You may consider your apologies made and refused with prejudice. I paid your company a truly ridonculous amount of money to do two things: preserve my principal and leave me the fuck alone while doing it. The only apology I want from you is green and rustles. My charge for continuing this conversation, which is a binding contract I might add, is for your company to refund the entire last year of management fees. You're a managing partner, you are empowered to contract for your organization. One year refund in exchange for five minute conversation? Your call."
Arrogance won out. "Accepted. We truly value your business..." I let him drone on in this vein while listening attentively. Then I pounced.
"Not including third party, ads and autofiltered spam, your organization has solicited me over one hundred times in the last thirty days for 'business opportunities' despite a specific binding contract to never do exactly that. Mr. Perkins is only the latest in a chain of executive sales people who either can't or don't read. Every one of them thinks that he's the exception, that he's the rainmaker that will succeed where his peers -- all equally savvy, all equally diligent -- have failed. But Perkins went one further. Caught at it, all he could do is continue with his original pitch.
"That's not just rude or a breach of contract. That's _stupid_. Especially because I grew up in SLO, have consistently opposed arcology expansion in that area and even donated heavily to local anti-growth initiatives ... all of which is public record. So he was trying to pitch me on a project he should have known I disapproved of.
"Your organization keeps generating Perkinses and putting them in positions of authority where they can damage me and my money. So your organization has a problem and your services no longer have value to me." I kept an eye on the timer. "Coming up on five minutes. Anything further?"
"Do you really think you can go head to head with one of the largest accounting firms in North America?"
"Looks like we add you to the list. Obviously the answer is yes or you wouldn't be calling me on a high priority. I _own_ a percentage of SanSan Inc., the parent company for the San San Arcology, and you don't need binoculars to read the number of zeroes between the decimal point and the significant figure. I'm a wild card vote with no consortium memberships, proxies or allegiances on file. About three hundred days a year, I can forget it.
"Today, you made me remember. Today, your company yanked my chain over an amount of money I'd frankly donate on a whim. Not like it would diminish my principal. Back in the 30s, some very interesting people tried to bribe me with just about every perk there is. A couple other people tried negative bidding; one is dead and the other is a very happy kindergarten teacher in Fresno with little memory of his previous life. The one arrow in your organization's quiver is simply this. Keep your fucking word. And you shot that bolt."
"Mr. Anderson, we blew it. I get that. We mismanaged your account. Here is my counter... no, not a counter offer. Here's my commitment. First of all, I'm refunding the last five years of management fees. That's unilateral and binding. Second, I'd like to ask for thirty days. I will _personally_ manage your account. I will do my homework and I will meet our contract. If I can't win you back in thirty days, we part ways. But I will need to talk to you once a week, for at least ten minutes, otherwise I can't manage your account effectively."
OK, perhaps Decrepit and Touchy hired a competent partner somehow.
"Accepted on a trial basis, starting now. You call my attorney, play him this call, tell him I'm giving you a shot. You only, and you set up an appointment with my ware and you message or call with your Caller ID on and accurate. You talked the talk, I'd like to see you walk the walk." Disconnect.
I hate dealing with finances. Just hate it. The average person doesn't need to bother. The poor certainly don't. The rich do nothing else.
My smartware toned me out. "Life safety response, active suicidal, floor 160 of Quincy Tower."
After a long half hour of enjoying the skyline of the mountains from my (in the "rented for an hour" sense) viewing room at the 120th level, I reluctantly did something I hate doing.
I opened my message folder.
A convention has grown up that allowing oneself to be bombarded in real time by hundreds if not thousands of messages from a variety of human and automated sources is a recipe for madness. I've been using smartware for thirty years, fifty if you count the ancient technologies of text messaging and E-mail.
It still sucks. I have very good routing smartware; it is only very rarely that a message interrupts my daily wandering, and those messages are either 1) from a human or 2) life safety related, but not quite to the level of what we still call a "dispatch."
That just means that everyone's URGENT OMG READ NOW text messages are converted to ordinary priority messages and have to be waded through.
I have several hundred messages pending from this morning's jaunt through the forest. Three of them are from humans and my ware has decided that they merit prompt attention. The judge, thanking me for my assistance. I've learned the hard way that _anything_ from a judge needs to carry a priority, even if it was merely autogenerated by secretary software. The detective on the case, thanking me for my assistance again and stating that he did not need a statement, as my contact with the suspect prior to arrest was brief, unknowing, and not investigatory in nature. The State Parks ranger on the case, who... hmm...
"Legal analysis," I muttered and my legal ware sorted the letter. "Reckless endangerment" ... "wanton destruction of precious and irreplaceable natural resources" ... "inappropriately aggressive approach to attempting to salvage a non-viable patient."
OK, now I'm pissed. I wrote a brief note back to him, CCing his boss, the head of the forest, the EMS duty chief for the sector, the trauma physician on the patient's case, the detective _and_ the Judge. For good measure, I CC'd my reserve ranger supervisor, paramedic preceptor and legal for State Parks.
"Sir, thank you for your feedback. I look forward to the opportunity to defend my actions, since you seem to think they require defense, in any forum in which you care to pursue this matter. I am admittedly old-fashioned in my belief that human life is sacred, certainly to be valued over eight second-growth trees less than two centuries old. I authorize the parties to this letter to access my records of this matter, with the caveat that this is still an active homicide investigation. Yours very truly, Sergeant Anderson CSAR-5, EMT-P license number, etc and so on."
The rest of the related messages were evenly divided, according to my analytics, between "Good job, bro, sorry it didn't work out" and "WTF is wrong with you, you nihilist vandal humanocentric thuggee?" Reflecting the politics of the times. As none of them were from anyone interesting, except a few emergency services buddies, I disregarded.
Nine messages about the kid in the corridor. One from the kid. Amazingly, the smartware did not flag it with any obscenity. Curious, I opened it - video.
"Sir, I'm sorry I threatened you. I realize that I was in the wrong. I had to send this message for school, Gramps, so I have to ask you a question too. Did people really shoot each other back in the old days? Hoping you answer. Hoping I see you in the corridors again."
Very interesting. I opened the messages. Two from anti-graffiti groups praising me, three from pro-graffiti individuals (those all flagged for profanity), two automated from the justice system saying he'd pled out for community service and thereby avoided a civil intelligence hearing, and one from a teacher, flat text.
"Mr. Anderson, I would appreciate it if you could take the time to answer Timmy's message to you. He is increasingly anti-social, is a state ward with no immediate family, and I am concerned that his acting-out behaviors will lead to increased isolation and involvement in more serious crime. I realize you must be very busy, but I am grasping at straws here. Thanks."
I flagged Timmy's message and hers, sending a generic "Thank you, read, will be answered soon" - which is something I almost never do. Most messages to me go THUD into my long-term archive with neither acknowledgement nor reply. I set my smartware to remind me to answer tonight.
My financial advisor had an urgent message. Again. So I called him on direct.
"Mr. Anderson, Mr. Perkins is not available to take your call right now."
"Software or human," I asked rudely. She de-rezzed, which meant software.
"Message to Mr. Perkins, _you_ said urgent. You want my business, you take my calls when they are at your request. Ten seconds."
Just as I was about to hang up, Perkins connected, full of absolutely fake good cheer. "Mr. Anderson, so good to hear from you!"
"You messaged at urgent priority. Three times. What do you need?"
"One moment please." He was obviously pulling up my file, and social courtesy required me to pause to allow him to do so. "We have an _extraordinary_ investment opportunity, and I felt you would want to get in on the ground floor. San San Arcology is expanding in San Luis Obispo district. Ocean views."
Slow burn. "Mr. Perkins, please be so good as to read the notes for my investment file. I'll wait."
"OK," he said, puzzled. Then he came back on.
"So sorry to disturb you, Mr. Anderson, but this really is a ..."
I can't believe this. He's going to _pitch_ me?
I'm going to toss him. We're done here.
"Congratulations, Mr. Perkins, you have just managed to do what three of the Big Six accounting firms have managed to do in the last twenty years."
"What, sir?"
"_Lose_ _my_ _business_. There is no need for either of us to communicate again. Autoblock, autojunk, anti-harassment filter, DISCONNECT."
His mouth was still open to protest as the call disconnected. I called my lawyer's office. His approach to business is a compromise between courtesy and larceny. Routine matters handled by E-mail are cheapest. Messaging is more expensive. Personal calls are billed at prices you wouldn't believe. So I called him.
His software greeted me warmly, thanked me for my patronage, stated that he had been notified and was reviewing his notes, and that he would be available in five minutes. Incoming call chimed on the dot.
"Mr. Anderson, what can I do for you today?"
"I'm firing Decrepit and Touchy for spamming. Please transfer my portfolio to another management firm. Advise me at your leisure on whether a breach of contract suit or a social media campaign would be more effective in damaging them for their breach of trust."
My lawyer has a standing permission to review my messaging, calls and video feed. It saves time and effort. He said he would call me back in half an hour.
About eight minutes later, my smartware phone rang on Caller ID Block- Max Priority. Impressive trick. Between the fact I actually use my privacy settings, I've been doing this for decades, and my various reserve statuses, forcing a ring through without identifying the caller is curious enough to pick up for sheer novelty value.
"Hello," I said unencouragingly.
"We would like to meet you this afternoon at the Federal Building in San Jose. The matter is confidential and urgent."
"OK. Not to be rude, but what's in it for me?"
Federal Building meant exactly that, the Feds, whose role in just about everything had diminished since the Treaty of Cairo and the slow slide into irrelevance of national governments generally. I'm still old enough to remember armies and when passports meant something other than residency rights. I also have a soft spot for the old Constitution.
"Saving lots of lives. The front desk will direct you." Click.
They knew where my buttons were located, that's for sure.
Now that was the most interesting thing to happen to me _all year_. So it was a tad anticlimactic when I got another max priority call, which CID'd -- not thanks to the caller, but due to security software -- to Decrepit and Touchy's corporate operations.
I took it live with a caller-recorded message and facebot of a bland personal assistant, the kind of screening a mid-range executive might use. Except I spoke the voice, with a changer in the loop to make it sound computerish.
"You've reached Mr Anderson. How can he help you today?"
"I'm Josh Edwards, managing partner of [Decrepit and Touchy]. I need to speak to Mr. Anderson about an important business matter. Software or human?"
"Human, you colossal jackass." I de-rezzed the facebot and voice changer. "I've already consulted counsel about suing for breach of contract and spamming. You are edging towards a criminal harassment charge with fake Caller ID and spoofing to boot."
He turned pale. This was not the opening he was looking for. I continued.
"You may consider your apologies made and refused with prejudice. I paid your company a truly ridonculous amount of money to do two things: preserve my principal and leave me the fuck alone while doing it. The only apology I want from you is green and rustles. My charge for continuing this conversation, which is a binding contract I might add, is for your company to refund the entire last year of management fees. You're a managing partner, you are empowered to contract for your organization. One year refund in exchange for five minute conversation? Your call."
Arrogance won out. "Accepted. We truly value your business..." I let him drone on in this vein while listening attentively. Then I pounced.
"Not including third party, ads and autofiltered spam, your organization has solicited me over one hundred times in the last thirty days for 'business opportunities' despite a specific binding contract to never do exactly that. Mr. Perkins is only the latest in a chain of executive sales people who either can't or don't read. Every one of them thinks that he's the exception, that he's the rainmaker that will succeed where his peers -- all equally savvy, all equally diligent -- have failed. But Perkins went one further. Caught at it, all he could do is continue with his original pitch.
"That's not just rude or a breach of contract. That's _stupid_. Especially because I grew up in SLO, have consistently opposed arcology expansion in that area and even donated heavily to local anti-growth initiatives ... all of which is public record. So he was trying to pitch me on a project he should have known I disapproved of.
"Your organization keeps generating Perkinses and putting them in positions of authority where they can damage me and my money. So your organization has a problem and your services no longer have value to me." I kept an eye on the timer. "Coming up on five minutes. Anything further?"
"Do you really think you can go head to head with one of the largest accounting firms in North America?"
"Looks like we add you to the list. Obviously the answer is yes or you wouldn't be calling me on a high priority. I _own_ a percentage of SanSan Inc., the parent company for the San San Arcology, and you don't need binoculars to read the number of zeroes between the decimal point and the significant figure. I'm a wild card vote with no consortium memberships, proxies or allegiances on file. About three hundred days a year, I can forget it.
"Today, you made me remember. Today, your company yanked my chain over an amount of money I'd frankly donate on a whim. Not like it would diminish my principal. Back in the 30s, some very interesting people tried to bribe me with just about every perk there is. A couple other people tried negative bidding; one is dead and the other is a very happy kindergarten teacher in Fresno with little memory of his previous life. The one arrow in your organization's quiver is simply this. Keep your fucking word. And you shot that bolt."
"Mr. Anderson, we blew it. I get that. We mismanaged your account. Here is my counter... no, not a counter offer. Here's my commitment. First of all, I'm refunding the last five years of management fees. That's unilateral and binding. Second, I'd like to ask for thirty days. I will _personally_ manage your account. I will do my homework and I will meet our contract. If I can't win you back in thirty days, we part ways. But I will need to talk to you once a week, for at least ten minutes, otherwise I can't manage your account effectively."
OK, perhaps Decrepit and Touchy hired a competent partner somehow.
"Accepted on a trial basis, starting now. You call my attorney, play him this call, tell him I'm giving you a shot. You only, and you set up an appointment with my ware and you message or call with your Caller ID on and accurate. You talked the talk, I'd like to see you walk the walk." Disconnect.
I hate dealing with finances. Just hate it. The average person doesn't need to bother. The poor certainly don't. The rich do nothing else.
My smartware toned me out. "Life safety response, active suicidal, floor 160 of Quincy Tower."